You can contact us by visiting us, by calling, by mailing, by texting, by messaging, by using our web services: web site, Facebook, Instagram, Pinterest pages or by Youtube channel. You can meet us at exhibitions or other trade or technology shows. In most of these cases you will leave a trace. It might be your business card or phone number, maybe an IP-address or a url for the company you are representing.
The data that we receive can be divided in two main categories:
- Thedatayougiveus.Itcanbeyournameandcontactdetails.Itcanalsobeacomment,anorder, an enquiry or a friend request or a comment in Facebook or any other information that you share with us.
- The trace you leave. You may visit our web services and our security and statistics plugins make a note of it. This data is collected to maintain safety as well for visitors as for site owners. It is also used to follow market trends.
Interactions through various media are needed in order to be able to create and deliver products that are useful and usable. Also it is possible to increase productivity through creating a safe and inspiring communication opportunities; sharing views and encouraging each other makes us stronger and more capable achieving our goals.
In addition to above mentioned possibilities you may be one of our employees, sell us something or be sponsored by us. In all of those cases we also possess your contact details. The only sensitive personal data that we have, relates to normal human relations management: sick leaves, salaries etc.
Email contains your email address and possibly your message and/or attachment. There may be more personal information in your message or attachment, if you choose to give us additional information. The application that provides mailing, collects your IP address and additional information like browser type and version in order to recognize and block spam.
We are using the following programs and applications to read and respond to your emails:
Outlook, Blue mail, Thunderbird and Mail. Emails, that contain personal information, can be divided in fifteen categories:
These may be transfered into our ERP and CRM system in order to serve our customer better and to track selling.
These may be transfered into ERP and/or CRM systems to be used in product design, development, manufacturing and customer service.
- Agreement related matters
These may be transfered into ERP and/or CRM systems in order to handle matters that fall under agreement.
- Job applications and CVs
These may be transfered to employee register, if the person in question is selected for a vacant employment. If not, these are kept in mail for max three years, if they address the key selection criteria, for further jobs.
- Offers with contact information
These are kept in mail, if they are considered to fill the present or the future needs.
- Medical certificates and absence related information
Certificates and estimations of absence times are shared only with employees, who need this information. Emails will be deleted, when the matter has been closed and the original documents will be returned to the owner or deleted.
- Logistic related matters with contact information
Contact information may be saved into ERP and CRM systems, because of book keeping (invoices) and handling logistics.
- Accounting related matters
There are legal bases to keep relevant mails.
These are kept in mail and/or transfered to CRM and/or ERP, if they are relevant.
- Internal and external, incoming and outgoing technical support
These are kept in mail and they maybe transferred and/to ERP and CRM systems to be utilized in internal and/or external use, to track customers’ and employees’ technical support needs and to create and track support process.
These are kept in mail and they may be transferred to ERP and/or CRM, if they are relevant.
- Partnerships related information and discussion
These are kept in mail and/or transfered to CRM in order to deepen or enhance knowhow and/or business.
- Person related product development issues
These are kept in mail and/or transfered to ERP in order to deepen or enhance knowhow.
- Education and training, registering and course material with contact information
These are saved for future use.
Irrelevant emails are deleted, relevant mails are kept as long as they are needed in order to maintain and enhance knowhow, customer service, logistics, bookkeeping and/or daily operation.
If you want to remove your mail, contact our data controller: Petri Lehtinen, Tel +358 40 588 2755, mail email@example.com
Comments contain your remarks possibly with your application specific avatar, which you have created by yourself. Platform that enables communication collects your IP address and additional information like browser type and version in order to recognize and block spam.
Facebook: Registered and logged-in visitors can comment. Comments are open for public.
Instagram: Registered and logged-in visitors can comment. Comments are open for public.
Messenger: Registered and logged-in visitors can leave Messenger private messages. These comments are not made public, unless otherwise agreed.
Pinterest: Registered and logged-in visitors can comment. Comments are open for public.
Verkkosivusto: Web site platform supports commenting, but we don’t provide visitors a chance to comment.
Youtube: Registered and logged-in visitors can comment. Comments are open for public.
If you want to remove a comment you have made, contact our data controller: Petri Lehtinen, Tel +358 40 588 2755, mail firstname.lastname@example.org
We don’t provide visitors a chance to upload documents, pictures or videos for security reasons. If you want to share with us something, you can send us those in email and we don’t publish any of those without your consent. We try to avoid using recognizable faces in our web services without consent unless it is a link to a (magazine-type) publication or your own blog, which is encouraging and empowering. If you nevertheless find a picture among our publications, which you feel violates your privacy, let us know that and we remove that picture/document/video immediately.
Contact our data controller: Petri Lehtinen, Tel +358 40 588 2755, email@example.com
Contact form collects your name, email address and message and mails them to people, who handle these matters in our company. We’ll delete the collected data yearly. If this contact leads to a longer customer relationship, we’ll transfer the personal data to our customer register.
If you are from a country or market area where we have a distributor, and you’ll contact our Finnish main office, we may forward you to our nearest distributor, but we’ll notice you when doing that.
Application collects personal information only from those who have installed the application (meaning us).